Scheduling

Front desk receives call. Verify current or new patient. Obtain chief complaint. Is this an Emergency?

• Direct to call 911, or report to closest ER. Find next available appointment. [R] Provide details to patient. New Patient
• Direct to online forms for completion.
• Via SMS: If provided cell number, send online link to complete forms. Obtain Name and DOB.

Check In

Patient arrives for appointment. [N] Verify paperwork completed. Obtain current identification and insurance information. Mark as ready for appointment. Medical Assistant (MA) receives notification.

Triage

MA locates patient in the waiting room. MA verifies name, DOB and reason for appointment. MA obtains current medications. MA reviews medical history in system. MA obtains vital signs. MA verifies current pharmacy Abnormal readings:

• Repeat reading after waiting period.
• If persists, report to assigned Clinician. Mark as ready for assessment.

Appointment

Physician/Clinician visits Patient Orders for Laboratory Orders for Pharmacy Orders for referral [R] Set follow up date

Laboratory

Enter laboratory orders. Transmit laboratory orders. Stat labs will be taken in examination room.

• Notification of stat labs will be in person or on phone after adding the orders.
• Lab Technician will obtain orders from system and response with necessary equipment Other labs will be taken in laboratory area. MA will escort patient to laboratory if assistance is required.

Pharmacy

Confirm preferred pharmacy Review medication orders Review contraindications Transmit orders

Check Out

Schedule for follow up appointment Collect fees due Mark as appointment complete